Terms of Service

Last updated: 12 September 2026

1. Provider and scope

1.1 The provider is Real-IQ LLC, Paradise Av. 69, PO Box 1337, Delaware 2468, USA, registered under registration number to be published, tax number to be published, trading as Real-Cyprus ("we", "us").

1.2 These Terms apply to all contracts for the use of the "Real-Cyprus CRM" software (the "Platform") with businesses, self-employed professionals and organisations ("Customer"). We do not contract with consumers.

1.3 The Customer's own terms do not apply, even if we do not object to them.

1.4 The English version of these Terms prevails.

2. Service

2.1 We provide the Platform as an online service (software as a service). The Customer receives a dedicated workspace for its company.

2.2 The scope depends on the selected plan (Start, Agency, Agency Pro, Developer), including the number of users and active units shown on the pricing page at the time of order.

2.3 We continuously develop the Platform and may change features as long as the agreed core scope is maintained.

2.4 We aim for high availability but do not guarantee a specific availability unless agreed separately in writing. We announce planned maintenance where possible.

2.5 The demo with sample data is free of charge, non-binding and may be ended at any time.

3. Contract and account

3.1 The contract is concluded when the Customer orders a plan online and the first payment succeeds, or when we confirm a written offer.

3.2 The Customer's account owner adds the users of its company and is responsible for their actions. Each person can belong to one company only.

3.3 Login credentials must be kept confidential. Misuse must be reported to us without delay.

4. Prices and payment

4.1 The prices on the pricing page at the time of order apply. All prices are per company per month in euros, plus applicable taxes where due.

4.2 Annual billing is payable twelve months in advance. Monthly billing carries a 20 % surcharge and is payable monthly in advance.

4.3 Additional users and additional active units are charged according to the pricing page.

4.4 Payment is made by credit card via our bank's secure payment page (3D Secure) or, if agreed, by bank transfer. With the first card payment the Customer authorises us to charge the recurring amounts to the same card. Card data is processed exclusively by the bank; we do not store it.

4.5 If the Customer is in payment default, we may restrict access to read-only after 14 days and suspend access after 30 days. Data is retained for 90 days.

4.6 We announce price changes at least 30 days in advance; they apply from the next renewal. The Customer may cancel with effect from the end of the current term.

5. Term and termination

5.1 The contract runs for the selected billing period (one month or twelve months) and renews automatically for the same period unless cancelled before it ends.

5.2 The Customer may cancel at any time with effect from the end of the current period, in the account or by e-mail to stefan@real-cyprus.com.

5.3 The right to terminate for cause remains unaffected, in particular in case of a serious breach of section 6.

6. Customer obligations and acceptable use

6.1 The Customer uses the Platform only for its own business purposes and in compliance with applicable law, in particular data protection and marketing law.

6.2 Prohibited in particular: sending unsolicited marketing, uploading unlawful content, attempting to bypass security measures, reselling access without a reseller agreement.

6.3 The Platform may not be used by or on behalf of persons or companies subject to sanctions of the EU, the United Kingdom or the United Nations.

7. Customer data

7.1 All data the Customer enters into the Platform remains the Customer's data. The Customer is the controller of personal data in it; we process such data on the Customer's behalf under the data processing agreement.

7.2 After the contract ends, the Customer can export its data for 30 days. We then delete it within 60 days unless a legal retention obligation applies.

7.3 We make regular backups. The Customer remains responsible for its own exports of important data.

8. AI features

Some features generate texts or suggestions using artificial intelligence. Such content is labelled and must be reviewed by the Customer before use. We are not liable for the accuracy of AI-generated suggestions.

9. Liability

9.1 We are liable without limitation for intent and gross negligence and for injury to life, body or health.

9.2 Otherwise our liability is limited to foreseeable damage typical for this type of contract and capped at the fees paid by the Customer in the six months before the event.

9.3 To the extent permitted by law, we are not liable for lost profits, data loss where the Customer did not keep its own backups, or indirect damage.

10. Confidentiality and reference

Both parties keep the other party's confidential information confidential. We name the Customer as a reference only with its consent.

11. Changes to these Terms

We notify changes by e-mail at least 30 days in advance. If the Customer does not object before they take effect, they are deemed accepted; we point out this consequence in the notice.

12. Final provisions

12.1 The laws of the State of Delaware, USA, apply.

12.2 Place of jurisdiction is the State of Delaware, USA.

12.3 If any provision is invalid, the remainder of the contract stays in effect.

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